These terms apply to VPNBen accounts, clients and network acceleration subscriptions. Please read these terms and the Privacy Policy before use. Check the price, data allowance and billing method before activating a plan. If you have questions about these terms, contact us through a support ticket in the user panel.
Service Scope
VPNBen provides a network acceleration subscription for cross-border access, covering 110+ countries / 190+ routes and supporting Windows / macOS / iOS / Android / Linux. Clients and subscriptions are available through the user panel. Refer to the panel and client for the routes currently available.
This service provides network connectivity only. It does not include accounts or content licenses for third-party websites, streaming services or other applications. Users must still follow the rules of their destination platforms. A successful network connection does not grant access to a third-party service.
Account and Subscription Rules
You can create an account without an email address; a username and password are all you need. Keep your credentials secure, and do not disclose your password or subscription address to others. If you notice unusual activity, change your password promptly and describe the situation in a support ticket.
An account may be online on an unlimited number of devices at the same time. This applies to devices used by the account holder. You may not resell, rent or transfer a subscription, or share your account or subscription address with others. Unlimited devices does not mean unlimited data; usage across all devices counts toward the plan selected for the account.
Billing and Data Rules
Monthly subscriptions: ¥9.9/month includes 60GB · ¥18/month includes 250GB · ¥28/month includes 500GB. Data resets monthly on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. They remain valid until used and never expire.
Alipay / WeChat Pay / USDT are supported. Check the plan, amount and billing method before placing an order. After payment, you can view your order and subscription status in the panel. Monthly subscriptions and data packages have different validity rules; the permanent validity of data packages does not mean monthly subscription data accumulates indefinitely. See the plan pricing page for full pricing details.
Refund Policy
You may request a full refund for any reason within 14 days of your first payment. Submit your request through a support ticket in the user panel and include the relevant order so the payment can be verified. You do not need to provide a reason for dissatisfaction, and you do not need to complete troubleshooting before making a request.
Refund orders, amounts and processing status are based on verified order records. The time it takes for funds to arrive may depend on the payment provider; you can check progress through a support ticket. No fixed arrival time is promised under these terms. Consumer rights provided by applicable law are not limited by these terms.
Lawful Use and Account Termination
Users must comply with the laws and regulations applicable in their location and to their use of the service, and must not use the service for unlawful purposes. Routes must not be used for fraud, privacy violations, intellectual property infringement, distributing malware, attacking network systems or obtaining data without authorization. Users must not interfere with other users' normal connections.
If VPNBen identifies unlawful use, resale or sharing, account theft, or activity that affects network operation, it may restrict connections, suspend an account or terminate it, as appropriate. Urgent risks may be addressed immediately. Users who disagree with an action may request a review through a support ticket. Account actions do not automatically remove refund rights or other rights available under applicable law.
Availability and Changes to These Terms
Connection quality depends on the local network, international links, device settings and the rules of destination platforms. Maintenance, route adjustments, third-party network failures or force majeure may cause interruptions. VPNBen does not promise that every route will always be available or that access to any specific platform will remain available. Submit a support ticket for help investigating an issue.
For changes to third-party content or network interruptions beyond this service's control, responsibility is determined under applicable law and according to the actual cause. These terms do not exclude liability that cannot be excluded by law. Updates will be posted on this page with a revised update date. Significant changes will be announced on the site or in the user panel and will not retroactively reduce rights already accrued. If you do not accept a change, you may stop using the service and contact support about any uncompleted order.